RETURNS AND SHIPPING

SHIPPING INFORMATION

US Shipping

Nova Blis. ships from Mondays to Fridays. All orders are processed the same day until 1 pm EST. We primarily use USPS or UPS to deliver your order and standard shipping typically takes 3 to 10 business days depending on location, excluding weekends or National Observed Holidays.

We offer free shipping on orders $35 and over. If your order is less than that, you will be charged $3.99 for shipping. We will provide you an email confirmation and tracking number and updates regarding your orders in the United States. However, it is our customers responsibility to put accurate shipping address inputted as a customer personal information to ensure, we can deliver your order to the right address. We will not be responsible for any lost, delayed , or stolen packages.

 

Cancellations:

Your orders cannot be cancelled once they are shipped and in transit to your destinations. In case you made any mistake on your orders, please email us right away at Hello@novablis.com so we can resolve any issues as soon as we can.

International Shipping

We do not offer international shipping right at this time. 

REFUNDS

We are committed to ensuring our  products are made with the highest purity of  natural, raw ingredients. We create all everything in small batches to guarantee quality and freshness of our products.

Due to safety, we currently do not accept returns on our products.

If you are not satisfied with your order, please contact Hello@novablis.com to rectify the situation and determine whether it can be an exchange or partial (50-75%) refund.

Sale items

Unfortunately, sale items cannot be refunded. Only regular priced items may be refunded.

Exchanges

We will be happy to replace any items that are defective or damaged. Please contact us immediately at Hello@novablis.com

 
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